Return Policy

Last updated: April 2026

Thank you for your purchase. We hope you are happy with your NeoSport merchandise. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

1. Returns

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached. Items that have been washed, worn, or altered will not be accepted for return or exchange.

2. Return Process

To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, and mail your return to the following address:

Neo Sport
Attn: Returns
RMA #
465 Coventry Rd
Birmingham B10 0TJ
United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

3. Refunds

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

4. Exceptions

The following items cannot be returned or exchanged:

• Customized or personalized jerseys.
• Undergarments and socks (for hygiene reasons).
• Clearance or final sale items.

5. Questions

If you have any questions concerning our return policy, please contact us at:

Phone: +44 7396 582014
Email: [email protected]